Terms of Service

Chocolate Soft Mobile Game Service Terms of Use

(Including consent to receive promotional information)

Chapter 1 General Provisions

Article 1 (Purpose) This agreement (hereinafter referred to as the "Agreement") is intended to define the rights, obligations, and responsibilities between Chocolate Soft (hereinafter referred to as the "Company") and the "Member" in connection with the "Service" provided by the Company through wired and wireless communication networks, and to specify other necessary matters.

Article 2 (Definitions)

The definitions of the terms used in this Agreement are as follows:

"Company" refers to Chocolate Soft, a provider of the "Service" through wired and wireless communication networks, and its affiliates. "Service" refers to game services, customer support, information provision, and any other services provided by the Company to Members through the Company's website, mobile site, mobile game applications, and other platforms. "Member" refers to a customer who enters into an agreement with the Company according to this Agreement and uses the "Service" provided by the Company. Unless there are specific reasons, the Company considers the owner of the device used by the Member to access the "Service," such as smartphones, tablet PCs, as the Member. "Game World" refers to a variable virtual world implemented for entertainment, relaxation, social interaction, information sharing, and other purposes, where multiple Members can play games or engage in activities associated with games according to certain rules ("Game Rules"). "Open Market" refers to application intermediaries or applications that facilitate the sale of applications or "Paid Services," such as Apple App Store, Google Play Store, T Store, Naver App Store, etc. "Open Market Operator" refers to the operator managing the "Open Market." "Paid Service" refers to various digital contents provided by the Company for a fee (including cash, items, avatars, and other paid contents) and all other associated services. "Post" refers to any information in the form of symbols, characters, voices, sounds, images, videos, including but not limited to text, photos, videos, various files, and links, posted by Members on the "Service" platform (including official cafes operated by the Company). "Affiliate Service" refers to the provision of the "Service" to Members through partnerships with providers of messenger services such as KakaoTalk, Line, or social network services like Facebook. Except as provided in each subparagraph of Paragraph 1, the definitions of the terms used in this Agreement shall be in accordance with relevant laws and general practices.

Article 3 (Provision of Company Information)

The Company shall post the following information in the application download/sales page within the "Open Market," settings within the Service, help sections, etc., making it easily accessible to Members. However, the Company may make the Privacy Policy and the Agreement available for Members to view via a linked screen:

Name and name of the representative Address of the place of business (including the address where complaints from Members can be handled) and email address Phone number, fax number Business registration number, telecommunication sales business registration number Privacy Policy Service Terms of Use Article 4 (Specification and Amendment of the Agreement)

The Company shall notify Members of the content of this Agreement through methods such as the initial startup screen of the Service, settings within the Service, help sections, etc., making it easily accessible to Members.

The Company shall take measures to enable Members to inquire and receive answers regarding the content of the Agreement.

The Company shall present the Agreement in a way that makes it easy for Members to understand important content such as withdrawal of subscription, refund of overpayment, termination and cancellation of the contract, exemption of the Company, and compensation for Members before agreeing to the Agreement, by using bold letters or providing separate connection screens or popup screens.

If necessary, the Company may, within the scope not violating relevant laws, revise this Agreement from time to time due to changes in related laws and regulations, changes in Open Market policies, system changes, etc.

When the Company amends the Agreement, it shall notify or announce the content of the amended Agreement, including the effective date, via email, note, SMS, notification message (Push Notification), or other electronic means, or through the Company's website, official cafes, or within the Service, at least seven days prior to the effective date (thirty days for changes disadvantageous to Members or significant changes).

When the Company amends the Agreement, it shall confirm whether Members agree to the application of the amended Agreement. However, if the Company clearly notifies that Members will be considered to have agreed to the amended Agreement if they do not express their refusal or acceptance by the effective date of the amended Agreement, Members who do not express their refusal by the effective date of the Agreement will be deemed to have agreed to the amended Agreement.

If Members do not agree to the application of the amended Agreement, either the Company or the Members may terminate the Service agreement.

Article 5 (Supplementary Provisions to the Agreement)

Matters not specified in this Agreement and interpretation of this Agreement shall be subject to the Electronic Commerce Act, Act on the Regulation of Terms and Conditions, Game Industry Promotion Act, Act on Promotion of Information and Communications Network Utilization and Information Protection, Content Industry Promotion Act, and other relevant laws.

Article 6 (Operating Policies) To apply this Agreement, protect the rights of Members, and maintain order within the "Service" and the "Game World," the Company may establish specific matters within the scope delegated in the Agreement as operational policies (hereinafter referred to as "Operating Policies"). In this case, the Operating Policies supplement the Agreement.

The Company shall inform Members of the content of the Operating Policies, enabling their access via the initial screen of the Service, the Service homepage, or by posting the Operating Policies in other areas designated by the Company within the Service settings, help sections, etc.

If the revision of the Operating Policies brings about significant changes to the rights or obligations of Members, equivalent to changing the content of the Agreement, the procedures in Article 4 shall apply. However, in cases where the revision of the Operating Policies falls under any of the following subparagraphs, the Company shall provide prior notice through the method described in Paragraph 2:

When revising matters delegated with specific scope in the Agreement When revising matters unrelated to the rights or obligations of Members When the content of the Operating Policies is fundamentally consistent with the Agreement and the revision falls within the predictable range for Members Chapter 2 Conclusion of Service Use Agreement

Article 7 (Application for Use and Methods)

Individuals (hereinafter referred to as "Users") who wish to use the "Service" provided by the Company must read this Agreement, agree to its contents, and then apply for use according to the methods and procedures stipulated by the Company.

Users must apply for use with their genuine information. In cases where a User provides false personal information or misappropriates another individual's personal information, they cannot claim rights as a "Member" according to this Agreement, and the Company reserves the right to cancel or terminate the service contract without a refund.

Users must apply for use using their own mobile devices such as smartphones, tablet PCs, etc. There might be restrictions on using some Services or disadvantages such as deletion of service usage records if a User applies for use by misusing another person's mobile device. Specifically, if it is confirmed that another person's mobile device has been misused, the access to Services using that device may be restricted in the future.

Article 8 (Acceptance and Restriction of Service Application) Unless there are justifiable reasons to refuse, the Company shall approve Service applications in the order they are received, provided that Users have agreed to the contents of this Agreement when applying for use.

The Company may reject applications for use that fall under any of the following items:

Applying for use in violation of Article 7 Failing to pay or incorrectly paying service fees, rendering the payment unverifiable Applicants who previously lost membership qualification under this Agreement or have restricted records Unauthorized use or misappropriation of a third party's credit card, wireless or wired telephone, bank account, for payment, or records of such payment Using the Service in a country where the Company has not decided to provide the Service Applying for use with the intention of engaging in illegal activities prohibited by law The Company may temporarily withhold approval of applications for use until the reasons for the following items are resolved:

Insufficient capacity or technical malfunctions in the Company's facilities Service interruptions or malfunctions in the payment methods for Service fees Other circumstances making it difficult to approve the application due to reasons similar to the above items The Company may approve applications for use with additional conditions differentiating usage times, frequency, service menus, or imposing restrictions based on grades or age compliance as per relevant laws or the policies of the Company or open-market operators.

Article 9 (Provision and Modification of Member Information) Members must provide truthful information to the Company when required by this Agreement. Failure to do so resulting in disadvantages will not be protected by the Company.

Members can modify their provided personal information, except for personal data necessary for Service provision and management, such as account and device information.

Members must promptly update any changes in provided information via the Service's management page, the Company's homepage, or customer service. The Company bears no responsibility for disadvantages resulting from failure to notify changes to the Company.

Article 10 (Protection and Management of Personal Information) The Company endeavors to protect Members' personal information in accordance with relevant laws and its separately announced Privacy Policy governing the protection and usage of Members' personal information.

The Company's Privacy Policy does not apply to services provided by third parties solely linked via the Company's Service or website.

The Company is not liable for any exposure of Members' account information or any other data resulting from the Members' fault. However, this exclusion does not apply in cases where the fault lies with the Company.

Chapter 3: Obligations of Contracting Parties Article 11: Obligations of the Company The Company must comply with relevant laws and act in good faith to faithfully perform the exercise of rights and obligations as stipulated in this Agreement.

The Company must have security systems in place to protect personal information for Users to safely use the Service, disclose a Privacy Policy, and adhere to it. Except as stipulated in this Agreement or the Privacy Policy, the Company must not disclose or provide a User's personal information to third parties.

The Company must not engage in actions prohibited by relevant laws or this Agreement, making continuous and stable efforts to provide the Service. If facilities encounter failures, data is lost, or in circumstances where it is not unavoidable due to natural disasters, emergencies, irreparable faults, or other reasons, the Company must make immediate efforts to repair or restore them.

Article 12: Obligations of the Member Members must not engage in the following actions:

Providing false information or using another person's information during membership application or changes Impersonating the Company's administrators, employees, or affiliates Conducting acts that the Company perceives or suspects as using another member's information abnormally Disrupting another User's Service usage Deliberately hindering the normal provision of the Service Creating, distributing, using, or advertising unauthorized computer programs, devices, or tools that the Company has not provided or approved Circumventing or disrupting technical protection measures of the Service or using unauthorized computer programs, devices, or tools with the purpose of disrupting the Service's normal operation Exploiting bugs in the Service or acquiring records, scores, game currency, items through abnormal methods Illegitimately obtaining abnormal records, scores, game currency, items by using unauthorized programs or means to evade or bypass the Service's normal order, balance, or rules without the Company's prior approval Engaging in profit-generating activities through the Service without the Company's prior consent Trading a Member's account with others or engaging in cash, game currency, item transactions within accounts with others Transmitting, posting, or otherwise distributing content that infringes on the Company's or a third party's copyright or other intellectual property rights Replicating information obtained through the Service for purposes beyond the Service's use without the Company's prior approval, such as publishing, broadcasting, or providing it to a third party Harassing, threatening, insulting another Member or causing continuous distress or discomfort to a specific user Transmitting, posting, or otherwise distributing information containing offensive or personal content that may infringe upon the honor or privacy of others Transmitting, posting, or otherwise distributing lewd content or content violating public order and standards of decency Engaging in objectively judged criminal activities Other actions violating relevant laws Members must verify and comply with this Agreement, operational policies, and announcements.

The Company may outline specific types of actions falling under the provisions of Items 1 and 2 of Paragraph 1 and provide guidelines in the operational policies. Members are obligated to adhere to these guidelines, provided that they do not infringe upon the fundamental rights of Members' Service usage.

Members must not provide or lend their personally owned mobile phones, tablets, or other mobile devices to others for the use of the Service and should ensure they are managed to avoid loss. The Company does not assume responsibility for any issues arising from lending, loss, or sharing of personally owned devices with others.

Members must set up features like payment passwords provided by each Open Market to prevent unauthorized payments. The Company does not assume responsibility for any issues arising from the failure to set up such features.

Chapter 4: Use of Services Article 13 (Accounts and Platform Services) The company may issue a combination of arbitrary numbers and characters, such as an ID, to members to facilitate their use of the service, considering the characteristics of the device used for the service. Accordingly, members are required to manage their devices through features like device lock settings to prevent third-party use.

The company may provide a separate social platform service (hereinafter "Platform Service") to support members in accessing a wider range of services in the gaming world. The application for the Platform Service is separate from the application for the service as stipulated in these terms, and the related procedures are determined by the terms of use for the Platform Service.

If the application provided by the company contains the Platform Service, members may request to join the Platform Service. The Platform Service supports members in using the service on various devices with the same account.

If a member does not register as a member of the Platform Service according to clause 2, the member's service usage records may be deleted if the device used for the service is changed, replaced, modified, or if the mobile carrier is changed, or if the application is deleted. Any limitations occurring from the continuous use of the service based on the service usage records shall not hold the company liable.

Article 14 (Affiliate Services) The company may collaborate with mobile messenger service providers or social network service providers to enable members to use services with features of "affiliate services."

When a member wishes to use a service with "affiliate services," the company may receive information about the member from the respective messenger or social network service provider. Members agree that the information provided by such providers may be used in the service. If these providers have separate consent procedures for providing information, members must agree to the information provision in order to use the service with "affiliate service" features.

If a member changes the account of the messenger service or social network service related to the "affiliate service," the usage records, game records, etc., used with the previous account for the "affiliate service" may not be transferred, and the company shall not bear any responsibility in this regard.

When using a service with "affiliate service" features, for inquiries related to modifying, viewing, or confirming information necessary for the use of the "affiliate service," please contact the provider offering the "affiliate service."

Article 15 (Changes and Modifications to Services) Members can use the services provided by the company in accordance with these terms, operational policies, and rules established by the company.

The "Game World" provided by the company through the service is a virtual world, and the company holds comprehensive authority over the creation, modification, maintenance, and upkeep of its content.

To protect the "Game World" from the real world and maintain order and gaming quality, the company takes necessary measures.

If there are substantial reasons, the company may modify the service based on operational and technological needs. In case of such modifications, the company announces it before and after the changes through the service's website, customer center, official cafes, etc.

Article 16 (Provision and Interruption of Services - Continued) Services are provided for a designated period according to the company's business policies. The company appropriately guides the service's availability time on the service's initial screen or homepage (principally, providing the service 24 hours a day, 365 days a year in the absence of specific guidance). However, if legal regulations require limitations on the service availability time, the company can restrict or change the service's availability without prior notice and shall not bear any responsibility for such actions.

Notwithstanding the preceding clause, the service may not be available for a specific duration if it falls under any of the following:

Maintenance, replacement, regular checkups of computer or information communication facilities, or necessary modifications to the service's content. Electronic intrusion incidents like hacking, telecommunication issues, abnormal gaming behaviors of members, or unforeseen instability in the service. Legal restrictions that prohibit service provision for specific times or through specific methods. Natural disasters, emergencies, power outages, service facility failures, or an overwhelming demand for service that makes the normal provision impossible. Significant business needs of the company, including but not limited to division, merger, business transfer, cessation of operations, or a severe decline in the service's revenue. In the case of the first condition of clause 2, the company can suspend the service on a weekly or monthly basis for a designated time. In this instance, the company notifies members at least 24 hours in advance through the service's initial screen, homepage, or notices.

If the second condition of clause 2 arises, the company can temporarily suspend the service without prior notice. The company may notify members about such occurrences through the service's initial screen, homepage, or notices after the incident.

The company may modify, suspend, or change parts or the entirety of the services offered for free due to its operational and policy requirements. Unless specified otherwise by related laws, the company is not liable to compensate members for loss of expected profits, loss of revenue not directly provided by the company, or any damages resulting from the modification, suspension, or termination of the free services provided.

In cases where the service is interrupted or experiences failure for over 4 hours in a day due to the company's fault without prior notice, the company extends the usage time threefold for periodical paid services (fixed-rate game passes, time-based game pass products, etc.). Members cannot claim additional compensation from the company. However, if the service interruption or failure exceeds 10 hours despite prior notification by the company, the company extends the usage time for the exceeded period for free, and members cannot claim additional compensation. If the company cannot proceed with compensation such as extending usage time for free due to the regulations mentioned above, it may provide substitute compensation of a similar nature.

If the company permanently terminates the service due to technological or managerial reasons, it announces the termination of the service on the website or within the service itself at least 30 days in advance. In cases of unavoidable circumstances where prior notification is impossible, it may inform after the fact.

When the service is terminated according to clause 7, members cannot claim damages for free services or paid services with no remaining usage period. For indefinitely available or unspecified period paid services, the service termination date is considered as the end of the usage period.

Article 17 (Provision of Information)

The company shall visibly display the following information on the initial screen of the service or on the download/sales page of the application within the "Open Market," in an easily understandable manner for members:

Name of the company Title/name of the game content Age rating (according to the policy of each Open Market) Production date (or update date if applicable) Other details deemed necessary by the company Apart from the contents in clause 1, information, details, terms of use, minimum system specifications (OS), or any other information related to services provided by the company will be displayed on the download/sales page of the application within each "Open Market."

Generally, the paid services purchased by members are usable only within the respective services. However, any different policies set by the "Open Market" operators or individual service policies will take precedence.

Should you require consultation or support regarding purchased paid services, please contact the company's customer center at 1566-7198 or use the 1:1 inquiry feature on the website.

Other matters such as withdrawal of subscription, contract cancellation/termination, compensation, service limitations, etc., are determined by other clauses in this agreement or operational policies.

제18조 (Information Collection)

The company may store and retain all chat content exchanged among members within the service. The company will allow access to this information only when deemed necessary by the company for dispute resolution among members, handling complaints, or maintaining order within the game. This information will be accessible for these purposes only by the company and will not, under any circumstances, be accessible to third parties not authorized by law. However, in cases related to investigation, handling, verification, and remedy of major breaches of these Terms as specified in Article 12, such as account theft, cash transactions, verbal abuse, in-game deception, exploiting bugs, or other violations of current laws, if there is a necessity to access a member's chat information, the company commits to notifying individuals whose chat information has been accessed afterward, disclosing the reasons for access and relevant information concerning them.

The company may collect and utilize information about members' device information, OS details, etc., for the operation, stabilization, and quality improvement of the service.

Article 19 (Advertisement Placement)

In relation to the operation of the service, the company may provide advertisements through the service screen, homepage, electronic mail, SMS, and notification messages (Push Notification). Recipients of advertisements via electronic mail, SMS, etc., can express their refusal to receive such communications, and the company will not provide advertisements contrary to the recipient's refusal.

The service provided by the company may include various forms of advertisements like banners, links, etc., which may be connected to areas or pages provided by third parties.

When linked to pages provided by third parties, as those pages are not part of the company's service area, the company does not guarantee the reliability, stability, etc., of those pages and shall not be held responsible for any losses incurred by members as a result.

Article 20 (Use of Products)

The company may provide both free services (hereinafter referred to as "Free Services") that members can use without additional payment and services (hereinafter referred to as "Paid Services") that members can access by paying pre-set fees. Members are entitled to choose and use the services.

The company reserves the right to discount, adjust the fees for existing Paid Services without prior notice, alter the content, structure, etc., of Paid Services, or introduce new Paid Services. The company shall not be held liable for the modification of fees or changes in Paid Service content.

Payment methods for the use of Paid Services under clause 1 shall be conducted through methods predetermined by the company or methods specified by the open market operator.

Regarding the use of Paid Services under clause 1, after members apply for the use of the selected Paid Service, they must faithfully fulfill the payment for the use of the Paid Services.

Article 21 (Ownership of Copyrights, etc.)

Copyrights and other intellectual property rights for content created by the company belong to the company. The company only grants members the right to use games, characters, game items, game currency, points, etc., according to the usage conditions specified by the company related to the service. Members are prohibited from transferring, selling, or providing as collateral these rights.

Without prior consent from the company or the providers of the information, members must not replicate, transmit, publish, distribute, broadcast, or commercially exploit information, including intellectual property rights, obtained by using the company's service or the information provided by the service provider.

Members allow the company to use communication, images, sound, and all data and information (hereinafter referred to as "User Content") shown within the service or uploaded/transmitted by members in relation to the service, under the following conditions:

The company can utilize, modify, or transform the User Content (making it available for reproduction, performance, transmission, distribution, broadcasting, creation of derivative works, etc., without restrictions on duration or territory). Members shall not sell, rent, or transfer User Content for trading purposes without prior consent from the creator of the User Content. For User Content that is not displayed within the service and not integrated with the service (for instance, content in a general bulletin board), the company will not commercially exploit it without explicit consent from the user. Users have the right to delete such User Content at any time.

The company reserves the right to delete, move, or refuse registration of postings or contents within the service if deemed to violate prohibited actions as outlined in these terms without prior notice.

Individuals whose legal interests have been infringed due to information posted on the service boards operated by the company may request the company to delete the information or post a rebuttal. In such cases, the company promptly takes necessary measures and notifies the applicant.

Clause 3 remains effective throughout the company's service operation and continues to apply even after the termination of a member's contract or their withdrawal from membership.

Article 5: Withdrawal of Subscription, Termination and Cancellation of Contract, Restriction of Use

Article 22 (Withdrawal of Subscription, etc.)

The Paid Services provided by the company are classified into those subject to withdrawal according to related laws such as the Electronic Commerce Consumer Protection Act and the Content Industry Promotion Act and those restricted from withdrawal. For Paid Services eligible for withdrawal, members can request withdrawal within 7 days of purchase for unused services.

Members cannot withdraw subscriptions as per Clause 1 against the company's intention in the following cases:

Destruction or damage to goods due to the member's responsibility. Usage or partial consumption of goods by the member. Difficulty in reselling the goods after a certain period. Damage to the packaging of replicable goods. Other cases mandated by laws for transaction safety. Regardless of Clauses 1 and 2, if the content of the Paid Services provided by the company differs from the displayed or advertised content, or if the execution of the contract is different, members can request withdrawal within three months from the purchase date or within 30 days from the date they became aware of the discrepancy.

Members can withdraw their subscription orally, in writing (including electronic documents), or via email.

In cases where minors purchase Paid Services provided by the company without the consent of their legal representatives, the minor or the legal representative can request payment cancellation. However, if the minor deceived others into believing they were an adult, cancellation might be restricted. Determination of whether the purchaser of the Paid Services is a minor relies on the name holder of the payment method used for the Paid Services.

In cases where Paid Services are provided for free to members or received as gifts from other members, they are exempted from the withdrawal of subscription.

Article 23 (Effects of Withdrawal of Subscription, etc.)

When a member withdraws their subscription, the company promptly retrieves or deletes the Paid Services and initiates the refund process with the open market operator for necessary documents within three business days from the date of receiving the documents. If the company delays the refund, it compensates for the delay in accordance with the interest rate specified by the Electronic Commerce Consumer Protection Act and its enforcement decree.

In refunding the payment, if the member used a credit card or other payment methods stipulated in the Enforcement Decree of the Electronic Commerce Consumer Protection Act, the company promptly requests the service provider of the payment method to suspend or cancel the payment. However, if the company has already received the payment from the payment provider, it refunds the amount to the payment provider and notifies the consumer accordingly.

If items have been partially used or consumed, the company may charge the member an amount equivalent to the benefit gained or the cost incurred for supplying the items.

The company may request necessary documents for the refund process. Refusal by the member may restrict the refund.

The member bears the cost of returning goods, and the company cannot claim penalty or damages from the member due to withdrawal of subscription.

Article 24 (Termination and Withdrawal of Members)

Members can terminate the service contract (hereinafter "Membership Withdrawal"). If a member applies for membership withdrawal, the company may verify the member's identity, and upon confirmation, take action based on the member's request.

Members who wish to withdraw their membership can do so through customer service or the membership withdrawal process within the service.

Article 25 (Termination and Withdrawal by the Company)

The company may terminate the service contract if a member violates the obligations stipulated in this agreement or causes damage to the company intentionally or by gross negligence. In cases mentioned in Clause 1, the member loses the right to use the Paid Services and cannot claim refunds or damages.

If the company terminates the service contract, it notifies the member via email, text message, or similar methods.

Article 26 (Restriction of Service Use for Members)

The company may restrict a member's service use based on the following categories listed below. Specific grounds for restriction are determined by the "Operational Policy." Partial restrictions on character permissions: Limiting certain character permissions for a specific period. Restrictions on character use: Temporarily or permanently restricting a member's character use. Device usage restriction: Temporarily or permanently restricting service access on a specific device. Account usage restriction: Temporarily or permanently restricting account use. Member usage restriction: Temporarily or permanently restricting a member's service use. The company does not compensate members for damages resulting from legitimate service restrictions.

Article 27 (Temporary Restriction of Service Use)

The company may suspend a member's service use until the investigation of the following issues is completed: Upon receipt of reports related to hacking or identity theft. When there is reasonable suspicion regarding the use of illegal programs, operation of unauthorized workshops, exploiting bugs, or other unlawful activities. In other cases requiring temporary measures similar to those listed above. In the case of Clause 1, if after the investigation, the company determines that there are no specific attributions to the member, the company extends the service period for the duration of suspension for members who were using the service proportionally to their service usage. However, if the individual is confirmed to have engaged in unlawful activities per Clause 1, this extension does not apply. Article 28 (Reasons and Procedures for Service Restrictions)

The company determines the specific reasons and procedures for service restrictions based on the nature, severity, frequency, and consequences of the violation through operational policies.

When the company implements the service restrictions as defined in Article 26, it informs members via written notice, email, memo, SMS, or by posting on the initial service screen or homepage, with details including:

Reason for service restriction Type and duration of service restriction Procedure for appealing the service restriction Article 29 (Procedure for Appealing Service Restrictions)

Members can file an appeal regarding service restrictions within 15 days from the date of receiving the service restriction, following the procedures specified by the company.

The company promptly processes valid complaints or appeals made by members within a reasonable period. In cases where the resolution might take longer, the company notifies the members of the reasons for the delay and the expected timeline through its homepage, email, phone, written notice, or SMS.

The company must take corresponding actions based on the results of the processing.

Article 30 (Damages Compensation)

The company does not bear any responsibility for damages incurred by the member related to the services provided free of charge by the company unless caused intentionally or due to gross negligence by the company.

If a member causes damages to the company by violating these terms and conditions, the member is responsible for compensating for those damages.

Article 31 (Refund)

If a member requests a refund according to the withdrawal of subscription or payment cancellation as stipulated in these terms and conditions, the company will collect or delete the purchased paid services and process the necessary refund procedures within three business days from the date of receiving the required documents, in compliance with related laws such as the Electronic Commerce Consumer Protection Act, by submitting a payment cancellation request to the open market operator or by any other means equivalent to the method of payment.

Generally, refunds are not possible for payments made through the gifting function unless there is a defect in the purchased item. Refunds due to flaws in the item are possible only for the member who sent the gift.

Refunds may be restricted in cases of current law violations or major breaches of terms and conditions by the member resulting in the termination of the service agreement.

Article 32 (Overpayment)

In case of overpayment, the company must refund the entire overpaid amount using the same payment method used for the payment of service fees. However, if refunding through the same method is impossible, this will be notified in advance.

If overpayment occurs due to the company's fault, regardless of contract fees or commissions, the company refunds the entire overpaid amount. However, if overpayment is due to the member's fault, the member is responsible for reasonable costs incurred by the company for the overpayment refund.

The company holds responsibility for proving the legitimacy of the charges in cases where the company refuses to refund the overpayment claimed by the member.

Article 33 (Exchange, Return, and Guarantee)

The company does not guarantee the absence of bugs or errors in the game applications used by members. However, the company will make its best efforts to rectify bugs, errors, etc., through continuous updates to ensure smooth service access for members.

If an objectively confirmed defect exists in the paid game application downloaded from an open market, making objective use of the application impossible, the company refunds the amount paid by the member using the same payment method.

In cases of updates to rectify bugs or errors in the game application, the company may request members to re-download or update the application through notifications within the application. Members can freely download the updated version from the open market.

If the update contains essential elements for the service, security enhancement, or maintaining game balance, the company may restrict the service use for members who haven't downloaded the update. In such cases, members must download the essential update to continue using the service, and requests for refunds due to mandatory updates will not be entertained.

Article 34 (Handling Member Complaints and Dispute Resolution)

The company informs members about methods to express their opinions or complaints through the game's initial screen, service homepage, settings within the service, or help sections, considering member convenience. The company operates dedicated teams to handle these member opinions or complaints.

If the company objectively acknowledges the validity of opinions or complaints raised by the members, it promptly processes them within a reasonable period. However, if a longer duration is required for resolution, the company notifies the members of the reasons and processing schedule through the service's announcements or via email, phone, or written communication.

In the event of a dispute between the company and a member resolved by a third-party dispute resolution organization, the company faithfully proves the actions taken against the member, such as service restrictions.

The customer service center operated by the company operates during the following hours: Operating hours: 10:00 AM to 7:00 PM Working days: Monday to Friday (Excluding Saturdays, Sundays, and public holidays)

Article 35 (Company's Exemption from Liability)

The company shall be exempt from liability in cases where it is unable to provide the service due to force majeure events such as wars, natural disasters, emergencies, technical flaws that cannot be resolved with current technology, or other unavoidable reasons.

The company is exempt from responsibility for service interruptions, usability issues, or contract terminations caused by the member's fault. Specifically, in the case of download-type applications, the company is not liable for data loss resulting from the member's device changes, number changes, or application deletions. Moreover, the company is not responsible for data loss arising from a member's failure to register with the platform service, device or number changes, or application deletions.

In cases where telecommunications service providers suspend or fail to provide electronic communication services, the company is exempt from liability unless there is willful misconduct or gross negligence on the company's part.

If the service is interrupted or experiences malfunctions due to unavoidable circumstances such as maintenance, replacement, regular inspections, construction, or any other necessary reasons concerning the service equipment previously announced, the company is exempt from liability unless there is willful misconduct or gross negligence on the company's part.

The company is exempt from liability for any issues arising from the member's mobile network or device environment or network-related problems where the company is not guilty of willful misconduct or gross negligence.

The company is exempt from liability regarding the reliability, accuracy, or content of information, data, or facts posted or transmitted by members or third parties within the service or the company's homepage unless there is willful misconduct or gross negligence on the company's part.

The company is not obligated to intervene in disputes arising between members or between members and third parties through the service and is not liable for any resulting damages.

In the case of free services provided by the company, unless there is willful misconduct or gross negligence on the company's part, the company will not provide compensation for damages.

Some services within this service may be provided through services offered by other businesses. The company is exempt from liability unless there is willful misconduct or gross negligence on the company's part for damages incurred due to services provided by other businesses.

The company is not liable for members not achieving or losing expected results, such as characters, experience points, items, etc., while using the service. Additionally, the company is exempt from liability for losses incurred due to choices made or usage of the service unless there is willful misconduct or gross negligence on the company's part.

The company is exempt from liability for game-related cyber assets (game money) or loss of usage records of members unless there is willful misconduct or gross negligence on the company's part.

The company is exempt from liability for damages resulting from errors in members' mobile device operations or from inaccurate personal information or email addresses provided, unless there is willful misconduct or gross negligence on the company's part.

The company may restrict service usage time or other aspects related to service usage based on related laws, government policies, etc. In such cases, the company is exempt from liability for matters related to these limitations.

Members must carefully review the instructions, technical details for using the company's applications, prices, precautions, etc., indicated or announced on each open market. If a member downloads the application despite their device being unsuitable for the service provided by the company, the company is exempt from liability for any related issues unless there is willful misconduct or gross negligence on the company's part.

The company does not guarantee the absence of defects or bugs in the services it provides, their suitability for specific purposes, or the infringement of third-party intellectual property rights, among others.

Article 36 (Notification to Members)

When the company needs to notify a member, it can be done via the member's designated email address, electronic memo, push notification, or similar methods.

If the company needs to inform all members, it can be done by displaying the notice for at least seven days on the company's homepage, application's notice section, pop-up screens, or similar means, instead of individual notifications.

Article 37 (Jurisdiction and Governing Law)

This agreement is governed and interpreted under the laws of the Republic of Korea. In the event of disputes between the company and members resulting in litigation, the competent court will be the court according to the procedures established by law.

Addendum

This agreement shall be effective starting from May 26, 2017.